For eCommerce businesses, the fourth quarter is the busiest time of the year for sales and revenue. You don’t want to miss this season’s exposure, particularly between Thanksgiving and Christmas. That being said, there are also things to consider to make the holiday season a success for your business. Keep reading to learn how to prepare your eCommerce business for the holidays
Prepare Your eCommerce Business: Plan Seasonal Promotions
Traditionally, Black Friday and Cyber Monday offer days of deep discounts. In a post-pandemic world, this is even more the case. More Americans than ever are shopping online during the holidays. This is great news if you have an eCommerce business. In addition to offering deals, discounts, and promotions during the big days like Cyber Monday, consider incorporating them into your strategy throughout the season to attract your ideal customers.
If you don’t have the inventory to send to your customers, you can quickly get yourself in a bind. Regardless of how you manage your inventory, it’s important to know your stock quantities ahead of time. Make sure you have enough inventory to keep up with demand. For bestseller items, you probably want to make sure you have extra supplies if possible.
Prepare Your Website For Increased Traffic
Is your website ready for the increased traffic that the holiday season demands? A poorly-equipped website can lead to freezes and slowdowns, ultimately leaving your customers abandoning their carts. In turn, this means fewer sales and a frustrating customer experience. Test your website often to ensure you have the bandwidth necessary for more visitors.
Optimize for Mobile
These days, most people do their shopping using their smartphones. To keep their attention, you want to ensure your eCommerce website is optimized for mobile. When a customer first sees your item on the website and when they go to order it should be as short as possible. If customers find it frustrating to shop on your website using mobile, they may need to remember to come back on a different device later. Our Rose & Gold team can help make sure your website runs as smoothly as possible – even on mobile.
Great Customer Service
The backbone of any good business is excellent customer service. We know you know this, but making sure your customer service processes are streamlined can make a difference during a busy holiday season. Whether you use technological software like Live Chat or rely on traditional customer service methods, this is crucial. You aim to mitigate or prevent shipping delays and communication errors as much as possible. This is how to prepare your eCommerce business for the holiday shopping rush that’s simple to do.
Are you an eCommerce business looking to rise to the challenge of the holiday season? Rose & Gold can help. Contact us to learn more today.